"CELP didn't just spoon-feed us instructions, instead, it empowered us to apply the knowledge we gained. It wasn't a one-size-fits-all approach, rather it provided practical applications that we could individually adapt."
Live CLM workshop
WeWork, 3 Waterhouse Square, 138 - 142, London, EC1N 2SW
Join us at this cohort-based experience to learn customer lifecycle management and strategy from CRM and Growth leaders
- Workshop Agenda
- Get to know your cohort
- CLC - Lifecycle stages, Nested CLC
- Onboarding and Activation
- Repetition and Habituation
- Lunch
- Churn management and winback
- Lots of peer learning & application
- Networking with your peers!
- If you’re a CRM, retention, or growth manager at a consumer brand and your role involves driving customer lifetime value through engagement and retention, this program will help you amplify what you do.
- It is designed for growth professionals who want to go from being good at one aspect of customer engagement to becoming leader material.
Who is this cohort for?
Get your Invite
8
Days
10
Hours
29
Minutes
59
Seconds
Topics covered in the framework
Customer Lifecycle & User Journey
Onboarding & Activation
Reputation & Habituation
Churn management & Resurrection
Insights from Peers & Experts
Learn to approach customer engagement strategically. Get face time with industry peers and mentors.
Elevate your growth game
Learn the frameworks to make a meaningful impact to your product’s growth and build your growth muscles.
Join the community
Become a part of an exclusive group and tap into the expertise of the larger community when required.
The Workshop Experience
Before the workshop
- Accepted participants get access to video based learning material
During the workshop
- Participants apply the frameworks to specific CLM stages & problems
- Small groups are formed and ideas are brainstormed with peers
- Each group presents their best solutions, and feedback/inputs are gathered from the larger group
- Upon completion, physical certificates are awarded (and digital copies for Linkedln!)
After the workshop
- Participants network over drinks, food and conversations after an intense afternoon of learning and strategizing!
Testimonials
Don’t just take our word for it, here’s what CELP members are saying.
"Comprehending the hurdles faced and exploring solutions employed by other sectors was deeply intriguing. CELP provided a valuable opportunity to broaden my perspective and gain further insight."
"CELP offered an engaging platform for collaboration and brainstorming, particularly on key challenges in the CRM domain. It fostered dialogue and encouraged a shared understanding of issues in an interactive manner."
When I came in, it was like “I belong to a particular company”, but now I know about how five more companies work, or how five more industries work, or how their CRM work.
The community is always helping us get more insights in terms of what is happening in the market.
It’s an experiential program and I was sure that I’ll be meeting a lot of intellectual people who want to learn something, who want to try new approaches to solve real-life problems.
