Leverage The Power of Offline And Online Customer Engagement
In this course, learn how traditionally offline businesses can provide seamless omnichannel experiences to customers.
Ratings: 4.2 Ratings
6 modules, 20 chapters (1h 23m) 
Language: English
Level: Beginner
Certification
Namrata is a Digital and Customer Experience Consultant. She has previously led digital transformation at Landmark Group ME, built Single Customer Views for multiple businesses, and co-founded a digital marketing and mobile activation agency. She currently enables startups and enterprises to drive revenue through marketing and MarTech stacks.
Course Description
In a digital world, business that have an offline and online presence have an existential problem. They need to make sure their customers have a seamless experience across physical and digital touchpoints or run the risk of losing them to brands that do.
For traditionally offline industries like retail and hospitality, this is even more challenging. When you call it digital transformation, it can feel like a daunting undertaking.
In this course, Namrata Balwani breaks down the process – right from creating a Single Customer View and identifying the required tech stack to measuring success in the new context.
What you'll learn
What are the key challenges facing marketers
What is the framework to build an SCV
What is a Single Customer View (SCV) and why you need it
What are the metrics that matter for long-term success
How to achieve practical offline-to-online use cases through an SCV
How to begin with “no-code”/“low-code”
How to find the right technology partners as you evolve
How to build a seamless omnichannel experience and implement loyalty programs
About #GROWTH Academy
#GROWTH Academy is a hub of free online courses designed to help digital marketers and growth enthusiasts learn the skills needed to drive growth for their businesses using MoEngage’s customer engagement platform. The courses cover a wide range of topics such as customer engagement, retention marketing, and mobile app growth.
Learn from experts across various industries through practical lessons, plenty of real-life examples and tons of resources and you will start to see results from day one.
#GROWTH Academy will allow you to step up your professional game and be prepared to score better projects.
Flexible Learning: #GROWTH Courses are designed for beginners and professionals, allowing learners to study at their own pace.
Tool Agnostic: No additional tools will be required for completing the course.
Interactive Learning: Assignments and assessment tools are built into all #GROWTH courses.
Certification: Each participant will be awarded a completion certificate at the end of the course.
Ratings: 4.2 Ratings
6 modules, 20 chapters (1h 23m) 
Language: English
Level: Beginner
Certification
Namrata is a Digital and Customer Experience Consultant. She has previously led digital transformation at Landmark Group ME, built Single Customer Views for multiple businesses, and co-founded a digital marketing and mobile activation agency. She currently enables startups and enterprises to drive revenue through marketing and MarTech stacks.
